Buyer Beware if OMA needs service or needs parts
The OMA Treadmill was one of the brands the Big Guy Treadmill Reviews team looked the most forward to testing out.
OMA Treadmills have created a lot of buzz and been popular on Amazon.
However, the OMA treadmill did not stand up well to our tests, scoring a “Big Guy Rating” of just 85. This is not a treadmill we recommend purchasing, largely because OMA received an F for customer service in our review.
OMA Treadmills give you a lot of bang for the buck at around $1,699, but your “good deal” could go up in smoke if there’s a problem.
We have seen a trend in the fitness industry – and other industries – where products are shipped from a China factory directly to Amazon and there is literally no USA support from the brand.
There is no customer service rep available to talk to from OMA, no repair service available or support based in the USA. They will return emails.
If a part is broken upon delivery, or there are other issues down the road, customer service issues are directed back to Amazon. Amazon’s solution is to ask the customer to return the entire treadmill, which is extremely inconvenient for a 250-pound treadmill.
Amazon simply tells you to ship the item back for a refund and then recommends you to buy a new one.
That’s fine for things that weigh under 5 pounds, but what about a big treadmill? What if you have a small rear roller end cap damaged in shipping, how do you get it fixed?
There is no one at OMA to send you a part, no one to help you replace it, so Amazon tells you to pack the entire treadmill up and ship it back. What if you threw away the box and packaging materials? It’s not a great situation and one that we really do not like.
The actual OMA treadmill is “pretty decent” for $1,699.
It has a good feeling treadmill deck and the frame and is sturdy. It has a well-located handle-bar position and was one of the more quiet machines we tested. The console is easy to read, with big electronics. The big console might be nice for older people, but we think most people will wonder “why is the screen so big?”
We felt like the huge display provided about the same amount of information as a Casio watch that Dell Griffith might have worn in the classic “Planes, Trains and Automobiles” movie in the 1980s.
“My initial thought when I looked at the console is, ‘It’s really huge,’” Big Guy Treadmill reviewer Big Mike Sullivan said. “For what you actually get, though, it’s very basic readouts. It probably could have been condensed into a much smaller space.”
“It’s doing really well walking on it,” Big Mike added during his YouTube review. “It’s actually a pretty quiet treadmill. There’s a lot of room on the deck.”
Another drawback is the OMA is very slow to speed up from 2 mph to 8 mph (31.23 seconds).
Big Guy Treadmill Reviews are unique in the fitness industry.
Our reviews are just what the name states, a bunch of big guys (200 pounds or more) with lots of experience in the fitness industry testing treadmills.
After putting in countless hours running and walking on many of the leading treadmill brands and then logging the information, the 2022 Big Guy Treadmill Awards and scores were tabulated.
Big Guy Treadmill Review tested leading brands such as Life Fitness, 3G Cardio, Peloton, Bowflex, NordicTrack, OMA and more.
And, we had a big guy play the leading role: 6-foot-4, 298-pound Big “Mike” Sullivan.
Most review sites don’t take into account how a treadmill will hold up when used by a big person. Not all of us weigh under two bills, aka 200 pounds.
Big Guy Treadmill Review did the rankings the right way. We spent about $20,000 on paying seven independent researchers, products, lighting, equipment, etc., to do a truly legitimate review of the leading brands.
If a treadmill can pass Big Mike and his team’s tests for quality, value and, of course, durability then it should be good enough for most everyone else, too. And last a long time.