Who’s the best?
We contacted the companies we reviewed and tested their response to two hypothetical problems. Here’s how they fared.
If we require a service technician to visit our house, will someone be available to come?
The end cap of the treadmill delivered from their company is cracked. Can you please send a new one?
The companies were evaluated based on the time taken to connect with a live customer service representative, the ability of the CSR to answer basic queries, the attitude of the CSR, the company’s process for mailing parts and/or conducting onsite repairs, and the ease and promptness of scheduling a service visit.
These are the rankings for overall customer service:
3G Cardio Elite Runner, 3G Cardio Pro Runner and 3G Cardio 80i Fold Flat (A+)
Peloton Treadmill 3500 (A-)
LifeFit T3 Track (B)
Bowflex T10 (B-)
LifeFitness Club 95T (C)
Echelon Stride (D)
Nordic Trac Commercial 1750 (D-)
OMA 6134EAI (F)
Sole F80 (N/A)
In conclusion, customer service is vital when ordering a treadmill online. It can help you make informed decisions, provide technical support, and offer after-sales assistance. A good customer service team can make the process of ordering a treadmill online smooth and hassle-free, ensuring that you get the best product and experience possible.